Shipping policy

Shipping Policy

This Shipping Policy applies to products and B2B wholesale orders supplied by Zhongshan Rongshuo Clothing Store (中山市荣硕服装店).

As we primarily serve B2B wholesale customers, shipping methods, delivery times, and shipping costs may vary depending on the product, order quantity, destination, customer requirements, and the terms agreed upon for each order.

1. Order Processing and Production Time

Most wholesale orders are processed according to the specifications and quantities confirmed with the customer.

Production time may vary depending on:

  • Order quantity;

  • Product type and availability;

  • Customization requirements;

  • Materials and accessories;

  • Packaging requirements;

  • Production schedule.

The estimated production time will normally be confirmed with the customer before the order is finalized.

For customized, OEM, ODM, private-label, or made-to-order products, production will begin after the relevant product details and commercial terms have been confirmed by both parties.

2. Shipping Methods

Depending on the destination, order size, urgency, and customer requirements, available shipping methods may include:

  • International express delivery;

  • Air freight;

  • Sea freight;

  • Freight forwarding services;

  • Other shipping methods agreed upon between both parties.

The specific shipping method will be discussed and confirmed with the customer before shipment.

3. Shipping Costs

Shipping costs are not fixed and may vary depending on:

  • Destination country or region;

  • Total order weight and volume;

  • Shipping method;

  • Delivery terms;

  • Freight rates;

  • Customs and import requirements.

For B2B wholesale orders, shipping costs will normally be quoted separately or included in the quotation, proforma invoice, sales agreement, or other written confirmation.

Please contact us for an accurate shipping quotation.

4. Estimated Delivery Time

Estimated delivery times vary depending on the selected shipping method and destination.

Delivery estimates provided by us are for reference unless a specific delivery commitment has been agreed upon in writing.

Actual delivery times may be affected by factors including:

  • Carrier schedules;

  • Customs clearance;

  • Destination country regulations;

  • Holidays;

  • Weather conditions;

  • Port or airport congestion;

  • Other circumstances beyond our reasonable control.

We recommend that customers allow sufficient time when planning wholesale orders.

5. Customs Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, VAT, clearance fees, or other charges imposed by the destination country or region.

Unless otherwise agreed in writing, such charges are generally not included in the product price or shipping quotation and may be the responsibility of the customer or importer.

Customers are responsible for understanding the import and customs requirements applicable in their destination country.

Specific international trade terms and responsibilities may be confirmed separately for each B2B order.

6. Shipping Information

Customers are responsible for providing accurate shipping information, including:

  • Recipient or company name;

  • Delivery address;

  • Contact person;

  • Telephone number;

  • Postal code;

  • Any information required for customs clearance.

We are not responsible for delays or additional costs caused by incorrect or incomplete shipping information provided by the customer.

If any shipping information needs to be changed, please contact us before the goods are dispatched.

7. Shipment Tracking

Where tracking information is available, we will provide the relevant tracking number, shipping document, or logistics information after the goods have been dispatched.

For sea freight, air freight, or shipments handled through a freight forwarder, tracking and shipping documentation may vary depending on the logistics provider and shipping arrangement.

8. Damaged or Lost Shipments

If goods arrive damaged or if there is a significant shipping issue, please contact us as soon as possible.

Customers should provide relevant evidence where applicable, including:

  • Photos or videos of the outer packaging;

  • Photos or videos of damaged products;

  • Shipping labels;

  • Quantity of affected products;

  • Relevant logistics or delivery documents.

We will review the situation and assist in determining an appropriate solution according to the circumstances, shipping terms, and responsibilities agreed upon for the order.

9. B2B Shipping Agreements

For wholesale orders, any shipping terms, Incoterms, delivery arrangements, freight responsibilities, or other logistics conditions stated in an agreed quotation, proforma invoice, purchase order, sales agreement, or other written agreement between both parties will take priority where applicable.

10. Contact Us

For shipping quotations, delivery arrangements, logistics questions, or other shipping-related inquiries, please contact us:

Legal Business Name: Zhongshan Rongshuo Clothing Store
Email: sjk090727@gmail.com
Phone: +86 18676009813
Registered Address: Room 319-1, 3rd Floor, Hongbaolong Hotel, West Tower, Zone B, Tangsheng International Commercial Center, No. 1-2 Chengnan 1st Road, South District, Zhongshan, Guangdong, China