Refund policy

Return and Refund Policy

This Return and Refund Policy applies to products and B2B wholesale orders supplied by Zhongshan Rongshuo Clothing Store (中山市荣硕服装店).

As we primarily provide B2B wholesale, bulk purchasing, and customized products, return and refund conditions may vary depending on the product, order quantity, customization requirements, and the specific terms agreed upon between both parties.

1. Damaged, Defective, or Incorrect Products

If products received are damaged, defective, or materially different from the specifications confirmed before production, please contact us as soon as possible after receiving the goods.

Customers may be required to provide:

  • Order or quotation information;

  • A description of the issue;

  • Clear photos or videos showing the problem;

  • Quantity of affected products.

After verification, we will discuss an appropriate solution with the customer. Depending on the circumstances, solutions may include replacement, repair, partial refund, full refund, or another mutually agreed arrangement.

2. Customized and Made-to-Order Products

Customized, personalized, private-label, OEM, ODM, or made-to-order products are generally not eligible for return or refund after production has started, unless the products are defective or materially different from the specifications confirmed by both parties.

Customers are responsible for confirming important order details before production, including product specifications, materials, colors, sizes, quantities, artwork, logos, packaging, and other customization requirements.

3. Order Cancellation

If you need to cancel or modify an order, please contact us as early as possible.

Cancellation or modification requests will be reviewed according to the current production status.

If materials have already been purchased or production has started, cancellation may not be possible or related costs may be deducted from any refundable amount.

4. Change of Mind

For B2B wholesale and customized orders, returns or refunds due solely to a change of mind are generally not accepted after an order has been confirmed or production has started.

5. Return Shipping

Please contact us before returning any products.

If a return is approved because of a verified product defect or an error on our part, return shipping arrangements will be discussed and confirmed with the customer.

For returns not caused by a product defect or our error, applicable shipping costs, customs duties, taxes, and other related expenses may be the responsibility of the customer.

6. Refunds

After an approved refund request has been reviewed and confirmed, we will notify the customer of the refund arrangement.

Approved refunds will normally be processed using the payment or settlement method agreed upon between both parties.

Refund processing time may vary depending on the bank, payment provider, transaction method, and other relevant factors.

7. B2B Agreements

For wholesale and bulk orders, any specific return, refund, replacement, inspection, quality, or after-sales terms stated in an agreed quotation, proforma invoice, purchase order, sales agreement, or other written agreement between both parties will take priority where applicable.

8. Contact Us

If you have any questions regarding returns, refunds, damaged products, or order issues, please contact us:

Legal Business Name: Zhongshan Rongshuo Clothing Store
Email: sjk090727@gmail.com
Phone: +86 18676009813
Registered Address: Room 319-1, 3rd Floor, Hongbaolong Hotel, West Tower, Zone B, Tangsheng International Commercial Center, No. 1-2 Chengnan 1st Road, South District, Zhongshan, Guangdong, China