Politique de remboursement

Refund and Return Policy

Last updated: August 31, 2026

MARKIZA is primarily a B2B wholesale supplier.

Due to the nature of wholesale, bulk, customized, and international orders, our return and refund procedures differ from ordinary consumer retail transactions.

Customers should carefully review product details, quantities, sizes, colors, quotations, samples, and order specifications before confirming an order.

1. Order Confirmation

An order is considered confirmed after the applicable quotation, proforma invoice, purchase order, payment arrangement, or other written confirmation has been accepted.

Customers are responsible for checking:

Product style
Color
Size
Quantity
Material
Product specifications
Packaging requirements
Customization requirements
Shipping details
Pricing
Other agreed requirements

before production, shipment, or final order confirmation.

2. Change of Mind

Because MARKIZA primarily sells wholesale and bulk quantities, we generally do not accept returns or provide refunds solely because:

The buyer changes their mind
The buyer no longer wants the goods
The goods do not sell as expected
The buyer ordered an incorrect quantity
The buyer selected an incorrect style, size, color, or specification
Market demand changes after the order is placed

Any exception must be approved by MARKIZA in writing.

3. Customized, OEM, ODM, and Private-Label Orders

Customized products, private-label products, OEM/ODM orders, personalized packaging, specially produced goods, and other made-to-order products are generally non-returnable and non-refundable once production has begun.

If MARKIZA has made a material error that does not conform to the confirmed written specifications, we will review the matter individually.

4. Defective, Incorrect, or Missing Goods

If you believe your shipment contains:

Materially defective products
Incorrect products
Incorrect quantities
Missing products
Material differences from the confirmed specifications

please contact us within 7 calendar days after delivery.

Your claim should include where reasonably available:

Order or invoice number
Product name or SKU
Quantity affected
Photos
Videos
Packaging photos
Shipping label
Description of the issue

We may request additional evidence before approving a claim.

5. Shipping Damage

Visible shipping or carton damage should be reported as soon as reasonably possible.

Where possible, customers should retain:

Damaged cartons
Shipping labels
Photos
Videos
Carrier documentation

Claims involving transportation damage may also be subject to the procedures of the carrier, freight forwarder, shipping company, or insurance provider.

6. Authorized Returns

Products must not be returned without prior written authorization from MARKIZA.

If we approve a return, we will provide return instructions.

Unauthorized returns may be rejected.

Unless the return is caused by a confirmed error by MARKIZA, shipping, freight, customs duties, taxes, handling charges, and related return expenses are generally the customer's responsibility.

7. Available Remedies

Depending on the circumstances, approved claims may be resolved through one or more of the following:

Replacement products
Replacement of missing quantities
Store credit
Credit toward a future order
Partial refund
Full refund for the affected goods
Another commercially reasonable solution agreed by both parties

The appropriate remedy will depend on the nature and extent of the issue.

8. Minor Variations

Because apparel production may involve different production batches, lighting conditions, monitors, materials, and manufacturing processes, minor variations may occur.

Reasonable minor differences in areas such as:

Color tone
Measurements
Fabric texture
Packaging
Finishing

that do not materially affect the agreed product may not constitute a defect.

9. Samples

Samples are intended to help customers evaluate products before placing larger orders.

Unless otherwise agreed in writing, sample fees and sample shipping charges are non-refundable.

10. Refund Processing

Where a monetary refund is approved, it will normally be issued through an agreed payment method.

Bank fees, currency conversion fees, intermediary charges, blockchain/network fees, payment provider fees, or similar charges may be deducted or handled according to the circumstances and applicable payment method.